FAQs

  • How do I place an order for a green roof?

    Ordering is incredibly simple. Just select the product that best suits your roof, let us know the size you need, and we’ll handle the rest. 


    We recommend allowing an extra 5% for wastage to ensure full coverage and a perfect fit. If you’re not sure which product is right for you, our friendly team is always happy to help you choose the perfect solution.

  • How soon can I expect my green roof to be delivered?

    Our lead time is 10 days, and you can select your preferred delivery date during the checkout process. 


    We deliver on Wednesdays, Thursdays, and Fridays, with all deliveries scheduled for an AM drop. Once your order is confirmed, we’ll send you pallet tracking details so you can stay updated on your delivery.

  • Is it easy to install a green roof?

    Yes, absolutely! Our EverMat green roof systems are designed with ease of installation in mind. 


    Each product comes with straightforward instructions, and we’re always available to guide you if needed. Whether you’re a DIY enthusiast or working with a contractor, you’ll find the process seamless and stress-free.

  • Do I need special tools or equipment to install the green roof?

    Not at all. Our systems are pre-grown and come ready to lay. 


    Most installations require just a few basic tools you likely already have on hand. For more complex projects, we can provide additional guidance to ensure a perfect fit.

  • What maintenance is required after installation?

    Our green roofs are designed to thrive with minimal upkeep. For example, the EverMat Core system requires no watering, while the Garden Room system may need occasional watering during dry spells. 


    We’ll provide tailored maintenance tips to keep your roof looking vibrant for years to come.

  • What if I need help after my green roof is installed?

    We’re here for you at every stage. Whether you have a quick question or need ongoing advice, our customer support team is always just a call or email away. 


    Plus, our helpful resources page is packed with tips to ensure your roof stays in top condition.

  • Why should I choose Green Roofs Direct?

    We’re passionate about what we do. Our green roofs are sustainably grown, ethically produced, and designed to last. 


    From easy ordering and swift delivery to ongoing support, we aim to make every step of the process as smooth and enjoyable as possible.

  • How much does delivery cost?

    We’re pleased to offer free delivery on orders over 20m2. 


    For smaller orders, the delivery charges are as follows: £100 for orders up to 5m2, £90 for orders between 6m2 and 10m2, and £80 for orders between 11m2 and 19m2.

  • Can I track my order?

    Yes, orders include tracking details, which will be provided to you as your delivery date approaches.

  • Do you accept returns?

    At Green Roofs Direct, we do not accept returns. However, our team is always here to help! 


    If any issues arise, we’ll work with you to revitalise your green roof or find a suitable solution.

  • How do I measure my roof?

    To calculate how much green roof you need for your project, simply measure the length and width of your roof in metres and multiply these numbers together to find the total area in square metres. 


    You can find more information about this in our GRD Guide, which you can find on our Technical Page.